Qué hacemos cuando un gobierno solicita datos de usuarios.

We follow the law, we resist overreach, and we tell users when we can. In short: we require valid UAE legal process before disclosing anything; we challenge overbroad requests; we notify the user where legally permitted; and we publish a transparency report.

No divulgaremos datos de usuario en respuesta a una solicitud informal, por muy educada que sea, por muy alto que sea el rango del solicitante. La divulgación requiere un proceso legal válido emitido a Prism bajo una ley que se nos aplique:

·A court order, subpoena, or equivalent issued by a court of competent jurisdiction in the United Arab Emirates.

·An order from a UAE regulatory or law-enforcement authority with statutory authority to compel production.

·A mutual legal assistance treaty (MLAT) request or equivalent inter-governmental request properly executed under UAE law.

·For emergency disclosure: a good-faith belief, documented, that disclosure is necessary to prevent imminent death or serious bodily harm (and then only the minimum data necessary).

Las agencias de aplicación de la ley extranjera (EE.UU., Reino Unido, UE u otros) deben encaminar las solicitudes a través de las autoridades de los Emiratos Árabes Unidos. No responderemos directamente a una citación emitida por un tribunal extranjero.

·Overbroad requests — requests that cover more users or more data than the investigating purpose justifies.

·Gag orders without a stated expiry — we will ask for a specific expiry date.

·Requests unsupported by the stated legal basis — we will ask for a written authority.

·Requests that violate the user’s constitutional or statutory privacy rights.

·Requests that seek content we cannot lawfully produce under UAE data protection law (PDPL Federal Decree-Law No. 45 of 2021).

Sujeto al alcance del proceso legal:

·Basic account data — email address, signup date, subscription status, last login — in response to a UAE court order or regulator.

·Server logs for the specified time window.

·Entry content, Mirrors, behavioural-model records — only on a more specific order that demonstrates particular necessity and proportionality, given the sensitive-personal-data nature of this content under PDPL.

·Real-time interception — we do not provide this capability. Prism is not a telecommunications or surveillance provider.

We will notify the affected user of a government request for their data, unless we are legally prohibited from doing so (e.g. a valid gag order, ongoing investigation where notification would cause evidence destruction).

When we’re legally prohibited, we will notify the user as soon as the prohibition expires.

En una emergencia que implique riesgo de muerte inminente o lesión física grave, podemos divulgar la información mínima necesaria a las autoridades de aplicación de la ley sin esperar a un proceso legal formal. Cualquier divulgación de este tipo se documenta en nuestro registro interno de aplicación de la ley y, donde sea legal, se reporta al usuario afectado posteriormente.

·Journal-entry audio. Audio is streamed to OpenAI Whisper for transcription and immediately discarded; we never have a copy.

·AI model outputs from deleted entries. If the entry and the derived signals have been deleted, they are gone from our primary database; backup copies roll off on our standard cycle.

·Decrypted data without the user’s credentials. Prism does not hold user passwords in plaintext; if asked to produce a decrypted export of entries, we will produce what is decryptable on our infrastructure and explain what isn’t.

A partir del primer año completo de operaciones, Prism publicará un reporte anual de transparencia que contenga, como mínimo:

·The number of government requests received, broken down by requesting country / authority.

·The number of users affected by those requests.

·The number of requests complied with, partially complied with, and rejected.

·The number of requests for which we challenged scope or legality.

·The number of emergency disclosures.

Donde la publicación de cualquier categoría esté prohibida por ley, lo indicaremos en el reporte.

·Legal process: legal@prismlens.net

·General privacy questions: privacy@prismlens.net

·DPO: dpo@prismlens.net