Cosa facciamo quando un governo chiede i dati degli utenti.

We follow the law, we resist overreach, and we tell users when we can. In short: we require valid UAE legal process before disclosing anything; we challenge overbroad requests; we notify the user where legally permitted; and we publish a transparency report.

Non divulgheremo dati degli utenti in risposta a una richiesta informale, per quanto cortese, per quanto alto il rango di chi la fa. La divulgazione richiede un valido processo legale emesso a Prism secondo una legge che si applica a noi:

·A court order, subpoena, or equivalent issued by a court of competent jurisdiction in the United Arab Emirates.

·An order from a UAE regulatory or law-enforcement authority with statutory authority to compel production.

·A mutual legal assistance treaty (MLAT) request or equivalent inter-governmental request properly executed under UAE law.

·For emergency disclosure: a good-faith belief, documented, that disclosure is necessary to prevent imminent death or serious bodily harm (and then only the minimum data necessary).

Le agenzie di polizia straniere (USA, Regno Unito, UE o altre) devono instradare le richieste attraverso le autorità degli EAU. Non risponderemo direttamente a una citazione emessa da un tribunale straniero.

·Overbroad requests — requests that cover more users or more data than the investigating purpose justifies.

·Gag orders without a stated expiry — we will ask for a specific expiry date.

·Requests unsupported by the stated legal basis — we will ask for a written authority.

·Requests that violate the user’s constitutional or statutory privacy rights.

·Requests that seek content we cannot lawfully produce under UAE data protection law (PDPL Federal Decree-Law No. 45 of 2021).

Soggetto alla portata del processo legale:

·Basic account data — email address, signup date, subscription status, last login — in response to a UAE court order or regulator.

·Server logs for the specified time window.

·Entry content, Mirrors, behavioural-model records — only on a more specific order that demonstrates particular necessity and proportionality, given the sensitive-personal-data nature of this content under PDPL.

·Real-time interception — we do not provide this capability. Prism is not a telecommunications or surveillance provider.

We will notify the affected user of a government request for their data, unless we are legally prohibited from doing so (e.g. a valid gag order, ongoing investigation where notification would cause evidence destruction).

When we’re legally prohibited, we will notify the user as soon as the prohibition expires.

In un'emergenza che comporti rischio di morte imminente o lesioni fisiche gravi, possiamo divulgare le informazioni minime necessarie alle forze dell'ordine senza attendere un processo legale formale. Qualsiasi tale divulgazione è documentata nel nostro registro interno delle forze dell'ordine e, dove consentito dalla legge, segnalata all'utente interessato in seguito.

·Journal-entry audio. Audio is streamed to OpenAI Whisper for transcription and immediately discarded; we never have a copy.

·AI model outputs from deleted entries. If the entry and the derived signals have been deleted, they are gone from our primary database; backup copies roll off on our standard cycle.

·Decrypted data without the user’s credentials. Prism does not hold user passwords in plaintext; if asked to produce a decrypted export of entries, we will produce what is decryptable on our infrastructure and explain what isn’t.

A partire dal primo anno completo di operazioni, Prism pubblicherà un rapporto di trasparenza annuale contenente, come minimo:

·The number of government requests received, broken down by requesting country / authority.

·The number of users affected by those requests.

·The number of requests complied with, partially complied with, and rejected.

·The number of requests for which we challenged scope or legality.

·The number of emergency disclosures.

Laddove la pubblicazione di una categoria sia proibita dalla legge, lo dichiareremo nel rapporto.

·Legal process: legal@prismlens.net

·General privacy questions: privacy@prismlens.net

·DPO: dpo@prismlens.net