Support
Help, when you need it.
A real person reads every message. Usually replies the same day.
Start with the FAQ
Most questions are answered there — pricing, privacy, the Weekly Mirror, exporting your data. It’s the fastest way to get unstuck.
Email support
For anything not covered in the FAQ, write to support@prismlens.net. Helpful things to include:
·The email address on your Prism account (so we can find you).
·What you were trying to do, and what happened instead.
·Browser and device, if it looks like a UI bug.
·A screenshot or short screen recording — only when it’s easier than describing.
Response times
·First reply: usually same business day, never longer than 3 business days.
·Billing, account access, and data deletion requests jump the queue.
·Bug reports get triaged and a tracking ID; you’ll hear back when it ships.
Inside the app
Settings → Help & Feedback lets you replay onboarding, start a guided walkthrough of Flow / Vault / Mirror, or send feedback that lands in the same inbox as support@prismlens.net.
System status
If something feels broken site-wide, check prismlens.net/status before writing in — it shows live health for the AI pipeline and core systems.
Reach the right person
·General support, billing, account: support@prismlens.net
·Security vulnerability reports: security@prismlens.net — see the disclosure policy.
·Privacy / data requests: privacy@prismlens.net · dpo@prismlens.net
·Law-enforcement requests: see the law-enforcement guidelines.
Languages
English and Arabic, both fluent. Other languages: send it anyway — we’ll translate and reply.